Customer Service Assistant – Contact Centre

Nations Trust Bank Vacancies

About Nations Trust Bank
Nations Trust Bank is one of the fastest growing banks in Sri Lanka today. Our portfolio of financial products and services caters to the varying requirements of individual, corporate and institutional clients. We have over 50 branches, 21 leasing centres, 7 personal banking centres and internet banking facilities. 

Designation of Post:- Customer Service Assistant – Contact Centre

Experience & Qualifications
Minimum of Five Credit Passes at the GCE ’O’ Level Examination (Distinction Pass for English is a Must)

Age:- Below 22 Years

Special Skills

  1. Excellent communication skills
  2. Customer service skills and good telephone skills
  3. Customer relationship management skills
  4. Computer literacy
  5. Good customer relationship skills
  6. Fluency in English and Sinhala languages while Tamil language would be advantageous.

Job Profile
The successful candidate will be responsible to:

  • Active Involvement of call centre functions
  • Strengthen the relationship of customers while providing superlative customer service.
  • Good product knowledge
  • To carry out research based on the business requirements
  • To support the Bank call centre functions
Closing Date:- 28.02.2013

Post Your Application to
Nations Trust Bank PLC-PQ118
242, Union PlaceColombo 2, Sri Lanka
Tel: 4 313131 (General) 4 313228 (HR Direct Line)  Fax: (9411)4 313199

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